Archives For First Week

An annual tradition on the blog – a ton of stuff you can use on campus these first few weeks. Hopefully it saves you some time or gives you ideas.

First Week Fliers, Snapchat Filters and Fall Retreat Resources

The Cru design folks have put together some phenomenal stuff at cru.org/fieldops. Best of all, it’s editable (making most of it is usable for non-Cru ministries) and FREE.

The Fall Retreat stuff is incredibly helpful:

  • There are Fall Retreat designs (includes a flier, powerpoint slides, and social media)

  • And maybe even more helpful, a bunch of resources for putting on a fall retreat – task lists, roles, timelines, sample content/program/schedule

There’s snapchat filters for things like your weekly meeting and fall retreat.

 

There’s a great guide on how to leverage Social Media in the first 6 weeks. There’s editable fliers for all kinds of first week events. 

 

Cool Music


Here’s an all-new 2017 Spotify playlist that we use at all of our freshmen cookouts and our weekly meeting.

It’s a mix of Indie Rock, Pop/Dance, and Christian Hip Hop.

We pay $10 for the month of August to get Spotify Premium so you don’t have annoying commercials.

glow sticks and beach balls1

As I’ve said before:

While cool, upbeat music may be #27 on the list of important things about a Christian meeting, it’s important nonetheless.

What’s the first thing students encounter when they come to your meeting? Your music that you’re playing before the meeting.

And what happens when they hear Newsboys or Michael W Smith pumping out of your speakers? You immediately confirm their worst suspicions that you are cheesy and out of touch with their reality.

As much as I am not a big fan of hip hop nor dance music, at our weekly meeting we include quite a bit of hip hop/dance. I run the music at our regional winter conference and can conclusively say that hip hop & dance makes a marked difference on the “vibe” of the crowd. It makes your meeting a party. Literally. People dance. Especially if you add beach balls and glow necklaces (we have our first 2 weekly meetings outside – beach balls may be a little less fun indoors).

 

Spiritual Interest Survey

We’ve put a lot of effort into streamlining our Spiritual Interest Survey card. We do it with 3000 freshmen/students the first week of class – so we want it to be quick and effective. Click here to download the editable PDF (open in Photoshop – it’s set up 4/page and it uses “smart objects” so if you edit one flier it changes all 4 fliers). Click for an adapted version we use at a Community College – pdf or Photoshop. And here’s one we use with athletes for AIA – pdf or Photoshop.

1 Minute Questionnaire

And this is NC State Cru’s sharp looking survey card (click to download – unfortunately it’s in Apple Pages – so Mac’s only):

Cru Freshmen Survey Card (NCSU)

Cru Card

Our Cru Card that we use for our weekly meeting is similar but a bit different from the survey. You can download the editable PDF (open in Photoshop – it’s set up 4/page and it uses “smart objects” so if you edit one flier it changes all 4 fliers) file here.

1 Minute Questionnaire

Simple Cru Flier

Nothing special. But I always think it’s fun to see what other campuses do for promo. Here’s the editable PDF for the first (open in Photoshop – it’s set up 4/page and it uses “smart objects” so if you edit one flier it changes all 4 fliers). And the Photoshop file for the color version.

Dorm studies 2015

generic dorm studies 2015

We used to do them in color but have found that b/w is just as sharp looking IF:

  • You print them on card stock
  • Have them “cut to bleed” (so that there is no white border)

First Week Events Flier

A few ideas from across the U.S.:

Ours:

welcome week events final

Florida Cru:

cru at UF welcome week events

Christian Challenge – Chico State – Paul Worcester:

worcester first week events

Older Fall Retreat Brochures

If you don’t like any of the aforementioned Fall Retreat designs, here’s some other designs we have used before.

Here’s our 2016 Fall Retreat brochure (designed by Cru designer Jamie Wang).

CARK Fall Retreat Template 2016_outside

CARK Fall Retreat Template 2016_inside

Besides the basic flier that you can edit and make your own, Jamie has a folder full of goodies: Facebook profile pics, slides, etc.

For Printing Flyers: You should be able to fit four of the flyers on an 8.5 x 11″ page. Tell FedEx it has a 1/8″ bleed.

Here’s our 2015 brochure (designed by Cru designer Libby Slaughter). And here’s the photoshop files so you can edit it and use it!

Fall Retreat outside

Fall Retreat inside

Here’s our 2014 brochure and a post with 4 different (older) Fall Retreat Brochure designs we’ve used. Photoshop file

Just front of brochure

Campus Brochures

A leaving piece that explains everything we do offer in Cru. See here for more details and to download.Arkansas brochure

Arkansas brochure inside

First 4 Weeks Calendar

Always fun to see how other ministries operate. So here’s an overview of what our First 4 Weeks calendar looks like. Here’s a template you can use.

first 5 week calendar

Other Stuff

All this stuff is from Jamie Wang that she has graciously made available to all – to edit and make your own.

From Jamie:

1. Cru Campus Magnet -I made this for Arkansas last year. This was a gift to their campus supporters.
2. Cru Main Meeting Slides -These are generic slides for a main meetings. Keep in mind the difference between 16:9 and 4:3
4. Cru Photos -to use in promo pieces for your campus or prayer letters, etc.
 
    – The retractable banners are all in viewing options because the files are too big
    – jpg for viewing
    -.psd file including 8 photo options for poster
-for Pages and Publisher
-Great if you need some help kickstarting your newsletters!

What about YOU?

Do you have any stuff your campus uses that would be helpful to share? Link to it in the comments!

 

An annual tradition on the blog – a ton of stuff you can use on campus these first few weeks. Hopefully it saves you some time or gives you ideas.

Cool Music


Here’s an all-new 2015 Spotify playlist that we use at all of our freshmen cookouts and our weekly meeting.

It’s a mix of Indie Rock, Pop/Dance, and Christian Hip Hop.

We pay $10 for the month of August to get Spotify Premium so you don’t have annoying commercials.

glow sticks and beach balls1

As I’ve said before:

While cool, upbeat music may be #27 on the list of important things about a Cru meeting, it’s important nonetheless.

What’s the first thing students encounter when they come to your meeting? Your music that you’re playing before the meeting.

And what happens when they hear Newsboys or Rebecca St. James pumping out of your speakers? You immediately confirm their worst suspicions that you are cheezy and out of touch with their reality.

As much as I am not a big fan of hip hop nor dance music, at our weekly meeting we include quite a bit of hip hop/dance. I run the music at our regional winter conference and can conclusively say that hip hop & dance makes a marked difference on the “vibe” of the crowd. It makes your meeting a party. Literally. People dance. Especially if you add beach balls and glow necklaces (we have our first 2 weekly meetings outside – beach balls may be a little less fun indoors).

Here’s a bonus playlist – Cru Hangouts – upbeat indie music to put on at more chill events (Leadership meeting, Leadership Retreat etc).

Cru Intro Video

Here’s a video we show at the beginning of our meeting the first few weeks. It serves two purposes:

  1. It functions as a cue to sit down and be quiet (there is intentionally space at the beginning to give everyone a chance to sit down, and music at the end to give MC’s time to walk up).
  2. It communicates a little about who we are and what we’re about

To download it: click the Vimeo logo to go to the site.

Spiritual Interest Survey

We’ve put a lot of effort into streamlining our Spiritual Interest Survey card. We do it with 3000 freshmen/students the first week of class – so we want it to be quick and effective. Click here to download the editable PDF (open in Photoshop – it’s set up 4/page and it uses “smart objects” so if you edit one flier it changes all 4 fliers). Click for an adapted version we use at a Community College – pdf or Photoshop. And here’s one we use with athletes for AIA – pdf or Photoshop.

1 Minute Questionnaire

And this is NC State Cru’s sharp looking survey card (click to download – unfortunately it’s in Apple Pages – so Mac’s only):

Cru Freshmen Survey Card (NCSU)

Cru Card

Our Cru Card that we use for our weekly meeting is similar but a bit different from the survey. You can download the editable PDF (open in Photoshop – it’s set up 4/page and it uses “smart objects” so if you edit one flier it changes all 4 fliers) file here.

1 Minute Questionnaire

Simple Cru Flier

Nothing special. But I always think it’s fun to see what other campuses do for promo. Here’s the editable PDF for the first (open in Photoshop – it’s set up 4/page and it uses “smart objects” so if you edit one flier it changes all 4 fliers). And the Photoshop file for the color version.

Dorm studies 2015

generic dorm studies 2015

We used to do them in color but have found that b/w is just as sharp looking IF:

  • You print them on card stock
  • Have them “cut to bleed” (so that there is no white border)

First Week Events Flier

A few ideas from across the U.S.:

Florida Cru:

cru at UF welcome week events

Christian Challenge – Chico State – Paul Worcester:

worcester first week events

Fall Retreat Brochures

Here’s our 2015 brochure (designed by Cru’s amazing Libby Slaughter!). And here’s the photoshop files so you can edit it and use it!

Fall Retreat outside

Fall Retreat inside

Here’s our 2014 brochure and a post with 4 different (older) Fall Retreat Brochure designs we’ve used. Photoshop file

Just front of brochure

Campus Brochures

A leaving piece that explains everything we do offer in Cru. See here for more details and to download.Arkansas brochure

Arkansas brochure inside

First 4 Weeks Calendar

Always fun to see how other ministries operate. So here’s an overview of what our First 4 Weeks calendar looks like. Here’s a template you can use.

first 5 week calendar

What about YOU?

Do you have any stuff your campus uses that would be helpful to share? Link to it in the comments!

A friend of mine who leads Cru at LSU asked what I as a Director do to get ready for the fall.

 

Thought I’d share my email I sent him in case it’s helpful for anyone else!

 

What I usually do to get ready for the fall is read back over all our notes from our 4 days of spring planning (kept in Google Drive). Just get myself up to speed. Then I look over the the first four weeks calendar. Here’s ours:
1st 4 weeks of class Calendar 2015

Then I do a few things:

  • Remind myself there are 3 things your staff need.
  • Appoint one of your staff as first week director:
    • leads cookouts and other outreaches we do during move in week
    • makes sure spiritual interest tables are set up and manned
  • Appoint one of your staff as follow up director
    • The primary responsibilities are:
    • Overseeing the follow-up of spiritual interest Cards
    • Launching of Community Groups (tracking with leaders on whether they’re following up and inviting to their CG, getting students plugged in)
  • Assign a couple of your staff to run point on the two night student leadership retreat
  • Those director roles help free you up to see the whole instead of stressing about the details
  • Line up pastors to speak at our first 3 Cru Meetings
  • Confirm details for fall retreat – speaker, location, band, start work on brochure/promo video
  • Send out an email to our team, encouraging them to get all personal things done before they report back. I usually email something like this:
    • “Please have all your personal stuff done before next week (moving in, raising support, prayer letter, etc) as we will be pretty slammed starting Aug. 5 (so take advantage of the next few days to get all personal stuff done!)”
  • Then I meet with my co-leader, Katie Aist. We usually meet twice (2 hours each day), to start planning out each planning day.

 

Here’s links to details for each of our planning days:

  • Day 1 – connecting as a family; immediate to-do’s
    • I think it’s helpful to have a new staff/intern orientation (for new staff and interns) – One of our senior staff leads that in the afternoon after planning. Here’s our content.
  • Day 2 – nailing down critical path steps; refresher on what we planned in the spring
  • Day 3 – Vision and Clarity of Job What does it look like for me/us to succeed?
  • Day 4 – split men/women to nail down student community group leaders and discipleship
  • Day 5 – odds and ends; vision for sending
  • 2 full Fun Days (usually one with kids and everyone. Then one with just adults – split men/women)

 

What helps you prep for the fall?

 

An annual tradition on the blog – a ton of stuff you can use on campus these first few weeks. Hopefully it saves you some time or gives you ideas.

Cool Music


Here’s an all-new 2014 Spotify playlist that we use at all of our freshmen cookouts and our weekly meeting.

It’s a mix of Indie Rock, Pop/Dance, and Christian Hip Hop.

We pay $10 for the month of August to get Spotify Premium so you don’t have annoying commercials.

glow sticks and beach balls1

As I’ve said before:

While cool, upbeat music may be #27 on the list of important things about a Cru meeting, it’s important nonetheless.

What’s the first thing students encounter when they come to your meeting? Your music that you’re playing before the meeting.

And what happens when they hear Newsboys or Rebecca St. James pumping out of your speakers? You immediately confirm their worst suspicions that you are cheezy and out of touch with their reality.

As much as I am not a big fan of hip hop nor dance music, at our weekly meeting we include quite a bit of hip hop/dance. I run the music at our regional winter conference and can conclusively say that hip hop & dance makes a marked difference on the “vibe” of the crowd. It makes your meeting a party. Literally. People dance. Especially if you add beach balls and glow necklaces (we have our first 3 weekly meetings outside – beach balls may be a little less fun indoors).

Here’s a bonus playlist – Cru Hangouts – upbeat indie music to put on at more chill events (Leadership meeting, Leadership Retreat etc).

 

Cru Intro Video

Here’s a video we show at the beginning of our meeting the first few weeks. It serves two purposes:

  1. It functions as a cue to sit down and be quiet (there is intentionally space at the beginning to give everyone a chance to sit down, and music at the end to give MC’s time to walk up).
  2. It communicates a little about who we are and what we’re about

To download it: click the Vimeo logo to go to the site.

Spiritual Interest Survey

We’ve put a lot of effort into streamlining our Spiritual Interest Survey card. We do it with 3000 freshmen/students the first week of class – so we want it to be quick and effective. Click here to download the photoshop file so you can edit it to fit your needs. Click for an adapted version we use at a Community College – pdf or Photoshop. And here’s one we use with athletes for AIA – pdf or Photoshop.

1 Minute Questionnaire

 

And this is NC State Cru’s sharp looking survey card (click to download – unfortunately it’s in Apple Pages – so Mac’s only):

Cru Freshmen Survey Card (NCSU)

 

Cru Card

Our Cru Card that we use for our weekly meeting is similar but a bit different from the survey. You can download the photoshop file here.

1 Minute Questionnaire

Simple Cru Flier

Nothing special. But I always think it’s fun to see what other campuses do for promo. Here it is in Photoshop if you want to edit it and use it on your campus: Cru & Bible Studies (2 separate files)

Cru and dorm studies - blog

We used to do them in color but have found that b/w is just as sharp looking IF:

  • You print them on card stock
  • Have them “cut to bleed” (so that there is no white border)

First Week Events Flier

A few ideas from across the U.S.:

Florida Cru:

cru at UF welcome week events

Christian Challenge – Chico State – Paul Worcester:

worcester first week events

 

Fall Retreat Brochures

Here’s our 2014 brochure and a post with 4 different (older) Fall Retreat Brochure designs we’ve used.

Download here- Photoshop

Just front of brochure

 

Campus Brochures

A leaving piece that explains everything we do offer in Cru. See here for more details and to download.

Arkansas Cru-Year_at_a_Glance_Brochure1

First 4 Weeks Calendar

Always fun to see how other ministries operate. So here’s an overview of what our First 4 Weeks calendar looks like. Here’s a template you can use.

first 5 week calendar

What about YOU?

Do you have any stuff your campus uses that would be helpful to share? Link to it in the comments!

This is a great short video that explains Mission Hub – an app developed by Cru to make it easier to organize your thousands of spiritually interested contacts. As I explained in Leveraging Technology to Further the Mission, MissionHub has been an invaluable tool for us in making sure no students fall through the cracks.

To get your organization started on MissionHub (for non-Cru folks), just contact support@missionhub.com.

Thanks Ryan McReynolds and the MissionHub team for putting this video together!

After you get thousands of contact cards, what do you do with them?

Alan Mitchell tweeted to me on Friday:

freshmen in dorm room

Question 1: How soon do you start following up?

  • We start immediately. We do the majority of our surveys on Tuesday and Wednesday the first week of class – timed to coincided with our first Cru meeting of the year (on Tuesday) and our freshmen Bible studies in every dorm (on Wednesday). So as they are filling out the survey on Tuesday, we are inviting them to the Cru meeting that night.
  • On Wednesday we get as many student leaders together as possible for a Follow Up Party at 6pm. We feed them dinner and split into groups to pray for the freshmen. Then we hand each dorm (students leading freshmen studies in each dorm) a printout of everyone who checked “I want more info about a Bible study”. The students then call and text everyone on that list and invite them to the freshmen Bible study in their dorm that night at 8pm. At 7pm the students go (with a freshmen escort they’ve met during move-in week) into the dorms and knock on doors of everyone that checked “yes – Bible study” (as well as inviting anyone with their door open).
  • After that initial Tuesday/Wednesday push we spend every afternoon as a staff team in the dorms calling and getting appointments.

Question 2: How do you follow up with them?

Last week, Chris McKinney – Cru MTL (Missional Team Leader) at Mizzou – emailed along the lines of Alan’s second question:

We have had a really hard time getting appointments from cards. Even from the “Yes, Yes, Yes” ones. We text them, email, then text again and try and stop by their dorms. I’m hoping maybe MissionHub will help and it’s been a card organization thing
but I’m kinda stumped. We do about 2000 freshmen surveys at tables so we have a lot. 

I feel like it could be the evidence of a changing culture but also want to see what you’ve experienced and what works well for you. It’s to the point where we celebrate just getting an appointment.

Our team has had similar troubles and have experimented a lot. Let’s pool our wisdom – I’d love to hear what’s working for your teams (in the comments).

Here’s what we’ve come up with on our campus (with pretty good success).

Overall Goals in Follow up

  • Train leaders to do future follow-up (multiplication)
    • Staff do what we are good at – initiate and boldly share the gospel. So our first priority (more important than getting to the freshmen) is actually modeling to our student leaders how to do a follow up (AND how to set up an appointment by boldly making phone calls) so they can then do follow ups on their own and train other students.
    • We then pass off key contacts to students who are good pursuers. As we pair up with student leaders to follow up, the student leaders take the relational baton and are the ones relationally pursuing after the first follow up.
  • Share the Gospel with everyone we meet with (Either they don’t know Jesus or they’re a legit Christian and they want to know about Cru and here is the essence of what we are about)
  • Relationally connect new students to the movement and ultimate goal= get them in a Bible study
    • Getting them in a Bible study usually happens after several more relational touchpoint

 

Making the Call

  • Be bold, assume they want to meet with us (in how we talk to them)
  • Missed call, then send text and tell them you’ll call later (don’t leave a voicemail).
  • Sample:
    • “Hey is this John? Alright cool well this is Erik with Cru. I’m calling because you filled out one of our survey cards at the Chick-fil-A table. Do you remember doing that? Cool well on that card you said that you wanted more info about a Bible study. Are you around right now – I’m in the lobby and would love to grab 15 minutes with you.”
    • If no (insert lame excuse- “nah, I have a class in 40 minutes. I have to take a nap…”) – “OK- I will be on campus tomorrow afternoon and Wednesday. Which one works better for you? Sounds good I will see you then.”

 

General Tips

  • Go in pairs – always take a student with you
  • After modeling it with a student leader, challenge them to take another student tomorrow to do follow up
  • Smile- remember their name
  • Be confident- it’s only as awkward as you make it (you’re setting the norm for their college experience. Everyone in college talks about God!)
  • Have the student leader set up a second “appointment” – basketball tomorrow, “I’ll pick you up for Cru on Tuesday”, “we’re going caving this weekend – want to go?”

You can download our Follow Up Cheat Sheet. It has everything listed above, as well as what we actually say on the appointment (too much content to share here!). Feel free to edit that Word document and make it your own.

I’d love to hear what’s working for your teams – how do you get face to face with freshmen?

 

image courtesy of Zach Dunn

Some great wisdom from Brian McCollister here.

3 Keys for the First Week on Campus

    1. students on denver campusStaff must lead in evangelism. All else must suffer for the sake of getting face to face with freshmen. I tell our staff that your first six discipleship times of the year must be primarily spent in evangelism. If your upper classmen balk at this then that is evidence that you may not be working with the right upper classmen. There ought to be time to develop and teach but evangelism has to happen those 6 times.
    2. If you pay the price in the first six weeks of the year you will reap the rewards for the next four years. If you blow the first six weeks you will pay the price for the next four years. I can tell how well we did in the first six weeks of the last four years by looking at the size of our classes.
    3. Directors must mobilize their best people assets into evangelizing/gathering freshmen into freshmen groups (staff/ student leaders).

We teach that discipleship is doing the right things (doing ministry together, time in the Word, relationally connecting) with the right people (faithful, available, teachable).

Here’s the key: those three things – Ministry/Word/Relationship – don’t have to happen evenly over the year. In other words, the first 6 weeks of the year will be HEAVILY weighted toward doing Ministry together. Talking about life and their summer and the new year as you walk on the way to share your faith. That’s one reason a Leadership Retreat before move-in week is so crucial. It gives your staff time to connect relationally with student leaders before you jump in the trenches together.

I always try to grab one-on-one lunch (Relationship) with each of my staff guys in the calm before the storm of the first 6 weeks because I know that August and September will be heavy on doing ministry together and lighter on Word/Relationship.

What are your thoughts on Brian’s 3 Keys?

 

Here at the University of Arkansas, pretty much everything we do in the first week to reach freshmen was gleaned from Brian McCollister. Brian is a national director with Cru who is one of the best in the world at reaching freshmen and building a movement. He served for over 20 years as a Campus Director at Ohio University.

The basics we do to reach freshmen the first week:

  • During move-in week we have big cookouts in front of the big freshmen dorms (and have them fill out a spiritual interest survey as they get a burger)Cookout 1
  • On the first day of school we set up tables in front of every dining hall on campus. We hand out something free (sunglasses, free sandwich coupon, etc.) in exchange for students filing out a spiritual interest survey (click here to download a sample jpg or Photoshop file you can adapt for your use). Between the Cookouts and Tables we do about 4,000 of these spiritual interest surveys.
  • Have co-ed Bible studies in every dorm the first week of class

Here’s the key: our staff and student leaders then follow up, one-on-one, with as many of these students as possible. We share the gospel during EVERY appointment and work hard to connect these freshmen to Bible studies. In the previous spring most of our leaders had been through training on how to share their faith. We share the gospel with every student, despite the fact that our University is in the “Bible Belt,” because the vast majority of students do not have a clear understanding of the gospel of grace. Many times we see students trust Christ for the first time.

Here is much of Brian’s wisdom on the critical first weeks of reaching freshmen –  in 2 parts:

  • A 15 minute talk from Brian McCollister walking through how to reach freshmen the first few weeks. You can download here or listen right here:

 

  • A step by step of how to reach freshmen. This how-to was put together by St. Louis Cru which is great because it applies to the wide variety of contexts they serve in (community colleges, elite private schools, large state schools). It’s not exactly what we do at Arkansas, but very close.

Download the PDF file .

 

Both of these are great resources to walk through with your staff team.

What are some key things your team does to reach freshmen the first week on campus?

I love reading articles together as a staff team. There are few better ways to align your team and learn to speak the same language.

They’re short and to the point (at least the good ones are!).

And the articles can be the bad guy- they can speak authoritatively on a topic and staff don’t hear “my director is trying to get us to _____ (share our faith more, do more work)” they hear “that author who is infinitely wise is saying that we should ______”.

Whether your senior staff are reading these ideas for the 10th time or it’s a new staff reading it for the first, foundational ideas need to be over-communicated repeatedly.

It doesn’t always have to be articles, I’ll often print up a bog post (even my own!) to read with our team.

Here are some of the staple articles (all found on CruPressGreen) that have shaped our team (and that we’ll likely be re-reading this fall):

  • The First Two Weeks– our team reads this every year in preparing for the fall. Really short and to the point. Sets your team’s expectations for the first weeks (16 hour work days!):
    • Gathering Christians, reaching non-Christians…or both?
    • What to do on appointments
    • What to do with returning students
  • Building Movements on a Staffed Campus – this article has shaped our movement more than any other. Jim Sylvester shares his considerable wisdom in what it takes to build a thriving movement. An abridged version of Jim Sylvester’s epic source material on how to do College Ministry. Principles God Honors, the original, is 134 pages of wisdom on how to build a movement that will reach an entire campus with the gospel. Building Movements on a Staffed Campus is 8 pages and a great introduction to this phenomenal material.
    • Two shorter adaptions of Jim’s wisdom:
      • Going from 20 to 200 – Bob Fuh’s shorter and easier to read version of Jim’s principles. 5 principles to grow a small ministry into a thriving movement. This one might be better to read with your team or students than Jim’s.
      • Brian McCollister offers a slightly different take on the same principles here.
  • Hearing the Music Of the Gospel – a longer article but so good. Are you carried along by the rhythm of God’s Spirit through his Word or doing the mechanical dance steps of behavioral change? This is a good one to have your team read over an hour of time with God and then come back and discuss as a team.
  • Empowering Staff thru Staff Jobs– great wisdom from Eric Swanson on empowering staff to lead as directors. This fall we just quoted from this article and used the ideas as we communicated to our team on staff jobs – but a great read for team leaders.
    • “Each job is “director level” in that the other staff are subordinate to him or her in this area.”
    • “Each job is “owned” by the staff in charge and is autonomous in its responsibility. If the staff does not carry it out or motivate others to do so, it simply doesn’t get done. No one bails him or her out.”
    • Each staff is expected to be an “expert” in his/her job. He needs to read books, articles, magazines, listen to talks, and interact with other staff from other campus to develop expertise. He or she becomes a resource for the other staff in their area of expertise. You and the other staff may be purposefully ignorant: “I don’t know, but Rabs is the expert in that area.”

What are some of your favorite articles?